Shipping policy
Free worldwide shipping
Shipping is free on every order, to every country we ship to. There is no minimum order, no shipping tier and nothing added at checkout: the shipping cost is already inside the price you see on the product page.
How long delivery takes
Estimated delivery is up to 12 days from the day you place your order. That window covers everything: our supplier preparing your parcel and the parcel travelling to you.
This is the real window our supplier works to. We would rather tell you the true number before you pay than a shorter one you find out about afterwards.
Tracking your order
You get two emails from us: one the moment your order is placed, and one with a tracking number as soon as the parcel leaves the warehouse. A tracking number can stay quiet before its first scan appears — that is normal, and it does not mean the parcel is lost.
What can delay a parcel
- Customs clearance in your country.
- Peak periods, when carriers move far more parcels than usual.
- An address that is incomplete, or a postcode that does not match the street.
Please check your shipping address before you pay. If you spot a mistake, email us at kolyvanovadiana02@gmail.com straight away — we can change an address only while the order has not been dispatched.
Customs and import duties
Orders are shipped from our supplier's warehouse. Depending on where you live, your country may charge import duty or VAT on the parcel. Those charges are set by your customs authority, not by us, and they are not included in the price you paid.
If your parcel does not arrive
If the delivery window has passed and tracking still shows nothing, contact us at kolyvanovadiana02@gmail.com with your order number. A parcel that does not arrive is covered by our Refund Policy — you get your money back, and you do not have to send anything to us.
Questions
Email kolyvanovadiana02@gmail.com. Store: Clovly, clovly.shop. Last updated: 2026-09-08.